Legislation
What testing is needed
All products we manufacture go through a rigorous testing program and we work with you to ensure they are fit for markets and comply with standards around the world.
REACH
Reach lab testing verifies products do not contain restricted or banned chemicals for use throughout Europe. It ensures certain materials are safe to use every day.
Cadmium
All watches are tested to ensure the levels of cadmium fall below the regulated standard
Lead
Lead is a substance that can be toxic and all watches fall below the safe legislation limit that has been applied.
Nickel
If you suffer with nickel reactions you will be aware how problematic this is. All materials are tested to ensure we fall below the legislation limit
WeeE Directive
With the environment becoming an ever growing concern, we comply with UK Waste Electrical and Electronic Equipment (WEEE) regulations.
Where we stand as a company
Enviromental Policy
Equality, Diversity, and Inclusion (EDI) Policy Introduction
Equality, Diversity, and Inclusion (EDI) Policy Introduction
Source Watches Ltd is committed to operating in an environmentally responsible manner, reducing our environmental footprint, and promoting sustainability in all aspects of our business. We understand the importance of protecting the environment and are dedicated to continually improving our practices to meet both regulatory standards and
Source Watches Ltd is committed to operating in an environmentally responsible manner, reducing our environmental footprint, and promoting sustainability in all aspects of our business. We understand the importance of protecting the environment and are dedicated to continually improving our practices to meet both regulatory standards and the expectations of our customers, employees, and stakeholders.
Our Commitment
Source Watches Ltd will:
- Comply with Legislation: Adhere to all environmental laws, regulations, and standards applicable to our operations in the UK, including those related to waste disposal, energy use, water management, and emissions.
- Minimise Resource Consumption: We aim to reduce our use of energy, water, raw materials, and other resources by promoting efficiency in our processes and product designs.
- Reduce Waste: We will work to minimize waste generation by encouraging recycling, reusing materials, and reducing packaging. Waste that cannot be eliminated will be disposed of in an environmentally responsible manner.
- Promote Sustainable Practices: We will actively seek ways to improve the sustainability of our products and services. This includes sourcing materials from responsible suppliers, incorporating sustainable design principles, and supporting circular economy initiatives.
- Carbon Footprint Reduction: We will strive to reduce our carbon footprint by improving energy efficiency, utilizing renewable energy where possible, and reducing travel-related emissions through telecommuting and remote working options where feasible.
- Employee Engagement and Training: Our staff will receive ongoing training and education on environmental best practices, encouraging them to actively contribute to sustainability initiatives and understand their role in achieving our environmental goals.
- Supplier and Partner Responsibility: We will engage with suppliers and business partners who share our commitment to sustainability, ensuring they adhere to ethical and environmental standards aligned with our own policies.
- Monitoring and Reporting: We will regularly monitor and evaluate our environmental performance, setting clear objectives and goals. Progress will be reported internally and to stakeholders to ensure accountability.
- Continuous Improvement: We are committed to continuously improving our environmental management system. This includes reviewing and enhancing our practices to incorporate new sustainable technologies and methods, while adapting to changing environmental challenges.
Conclusion
At Source Watches Ltd, sustainability is central to our operations. We believe that reducing our environmental impact is not only the right thing to do but also a business imperative that enhances our brand and customer loyalty. By integrating environmental responsibility into every part of our business, we aim to contribute positively to the environment while continuing to provide high-quality products to our customers.
Equality, Diversity, and Inclusion (EDI) Policy Introduction
Equality, Diversity, and Inclusion (EDI) Policy Introduction
Equality, Diversity, and Inclusion (EDI) Policy Introduction
Source Watches Ltd is committed to fostering an inclusive, diverse, and respectful work environment where every individual is treated with dignity and respect, regardless of their background or characteristics. We believe that a diverse workforce brings strength and creativity, and we are dedicated to promoting equality of opportunity f
Source Watches Ltd is committed to fostering an inclusive, diverse, and respectful work environment where every individual is treated with dignity and respect, regardless of their background or characteristics. We believe that a diverse workforce brings strength and creativity, and we are dedicated to promoting equality of opportunity for all employees, contractors, and stakeholders.
Objectives
- To provide equal opportunities for all employees and applicants, regardless of age, gender, sexual orientation, race, religion, disability, or any other characteristic protected by law.
- To create a workplace culture where diversity is celebrated, and individuals feel respected, included, and empowered to contribute their best.
- To eliminate discrimination, harassment, and bullying within the workplace and work environment.
1. Commitment to Equality
- Source Watches Ltd is committed to ensuring that all employees, job applicants, and others involved with the company are treated fairly and equally, in compliance with all relevant equality legislation.
- We will provide equal access to training, development, and career opportunities for all individuals.
- We will actively seek to recruit a diverse workforce and ensure that individuals from underrepresented groups have the opportunity to succeed at all levels of the business.
2. Promoting Diversity and Inclusion
- We recognize the value of a diverse workforce and encourage the inclusion of people from all backgrounds.
- We aim to build an environment that values the unique contributions of individuals, regardless of race, religion, gender, disability, sexual orientation, or other differences.
- We will promote a culture where everyone’s opinions and ideas are welcomed, and diversity is a strength that contributes to innovation and problem-solving.
3. Training and Awareness
- All employees will receive training on equality, diversity, and inclusion, including awareness of unconscious bias and how it impacts the workplace.
- Management and leadership will receive further training to ensure they are equipped to champion diversity and support an inclusive workplace culture.
4. Zero Tolerance for Discrimination
- Source Watches Ltd has a zero-tolerance approach to discrimination, harassment, and bullying of any kind.
- We will take prompt action to address any incidents of discrimination, harassment, or exclusion.
- Employees are encouraged to report any concerns, and we will ensure that complaints are handled confidentially and investigated appropriately.
5. Monitoring and Reporting
- We will regularly monitor and review our diversity and inclusion initiatives to ensure they are effective.
- We will collect and analyse data on the diversity of our workforce and applicants to identify any barriers to inclusion and take action to address them.
- Feedback from employees will be sought to continuously improve our approach to diversity and inclusion.
6. Supporting Equal Pay and Advancement
- We are committed to ensuring that all employees are paid fairly for their work, regardless of gender, race, or any other characteristic.
- We will regularly review our pay structures to ensure there is no gender or other discriminatory pay gap.
- Career progression will be based on merit, and all employees will have equal opportunities to develop and advance within the company.
7. Compliance with Legal and Ethical Standards
- Source Watches Ltd adheres to all relevant local, national, and international equality and diversity laws and regulations.
- We will ensure that all policies, practices, and procedures are compliant with anti-discrimination laws and best practices in diversity management.
Conclusion
Source Watches Ltd is committed to creating a work environment where everyone is treated with fairness, respect, and dignity. By embracing diversity and promoting inclusion, we believe we can unlock the full potential of our employees, contributing to both individual and company success.
Ethical Policy
Equality, Diversity, and Inclusion (EDI) Policy Introduction
Ethical Policy
At Source Watches, we are committed to conducting business with the highest level of integrity and ethical standards. Our Ethical Policy guides all employees, contractors, and stakeholders to ensure that our actions reflect our values and promote trust with our customers, partners, and communities.
1. Integrity and Honesty
- We will cond
At Source Watches, we are committed to conducting business with the highest level of integrity and ethical standards. Our Ethical Policy guides all employees, contractors, and stakeholders to ensure that our actions reflect our values and promote trust with our customers, partners, and communities.
1. Integrity and Honesty
- We will conduct business honestly, transparently, and fairly.
- All information disclosed internally and externally should be truthful, accurate, and free from misrepresentation.
- Employees are expected to act with integrity in all professional dealings and relationships.
2. Respect for People
- We are committed to providing a safe, inclusive, and respectful work environment for all employees.
- Discrimination, harassment, or any form of unfair treatment based on race, gender, sexual orientation, age, or disability will not be tolerated.
- We respect the rights of individuals and are committed to ensuring all employees feel valued and heard.
3. Compliance with Laws and Regulations
- XYZ Corporation complies with all applicable laws, regulations, and industry standards in the regions where we operate.
- Employees are required to adhere to all legal obligations, including anti-corruption laws and environmental regulations.
4. Environmental Responsibility
- We recognize our responsibility to protect the environment.
- XYZ Corporation will strive to minimize its environmental impact by reducing waste, conserving resources, and adopting sustainable business practices.
5. Conflicts of Interest
- Employees must avoid situations where their personal interests conflict with the interests of the company.
- Any potential conflict of interest must be disclosed to management for review.
6. Confidentiality and Privacy
- All proprietary, confidential, and sensitive information must be protected and not disclosed to unauthorized parties.
- We respect the privacy of both our employees and our customers and will handle personal data in accordance with applicable data protection laws.
7. Ethical Sourcing and Fair Trade
- We are committed to ethical sourcing of materials and products, ensuring that our suppliers and partners share our commitment to fair wages, safe working conditions, and sustainable practices.
- We will not support or engage in any business practices that exploit workers or harm the environment.
8. Accountability
- Every employee is responsible for adhering to this Ethical Policy and is expected to report any violations or unethical behavior to their supervisor or human resources.
- Any breaches of ethical conduct will be taken seriously and may result in disciplinary action.
9. Social Responsibility
- XYZ Corporation is dedicated to contributing to the communities where we operate.
- We actively support initiatives that promote education, health, and social equity.
Health and Safety Policy Statement
Complaints Procedure for Source Watches Ltd
Health and Safety Policy Statement
Introduction
Source Watches is fully committed to ensuring the health, safety, and well-being of all its employees, contractors, visitors, and other stakeholders. We recognize that health and safety are paramount to the success of our business, and we are dedicated to creating and maintaining a work environment that prioritizes the phys
Introduction
Source Watches is fully committed to ensuring the health, safety, and well-being of all its employees, contractors, visitors, and other stakeholders. We recognize that health and safety are paramount to the success of our business, and we are dedicated to creating and maintaining a work environment that prioritizes the physical and mental well-being of all those involved in our operations.
Objectives
Our health and safety objectives are to:
- Provide a safe and healthy working environment for all employees and visitors.
- Prevent workplace accidents and injuries through proactive safety measures and risk management.
- Comply with all applicable health and safety legislation and industry standards.
- Foster a culture of safety awareness through training, communication, and continuous improvement.
1. Responsibilities
- Management Commitment: The management of Source Watches is responsible for ensuring that adequate resources are provided to implement this policy and that the health and safety of all personnel are continually prioritized.
- Employee Responsibility: All employees have a personal responsibility to contribute to a safe and healthy workplace by following established safety practices, reporting hazards, and participating in safety training programs.
- Health and Safety Officer: A dedicated Health and Safety Officer will oversee the implementation of the policy, conduct risk assessments, and ensure compliance with all regulations.
2. Risk Management
- Source Watches will carry out regular risk assessments to identify hazards and implement control measures to minimize risks.
- We will take reasonable steps to eliminate hazards where possible, and where elimination is not feasible, we will implement appropriate safety measures to mitigate risks.
3. Training and Awareness
- All employees will receive health and safety training appropriate to their roles and responsibilities.
- Ongoing training and safety awareness programs will be conducted to ensure that employees remain informed about the latest safety practices and legal requirements.
- Employees will be encouraged to actively engage in safety meetings and provide feedback on health and safety practices.
4. Incident Reporting and Investigation
- All workplace accidents, injuries, near-misses, and unsafe conditions must be reported immediately to the relevant supervisor or Health and Safety Officer.
- Source Watches will investigate all incidents to identify root causes and take corrective actions to prevent recurrence.
- Employees are encouraged to report potential hazards or unsafe practices without fear of retaliation.
5. Emergency Procedures
- Clear and effective emergency procedures will be established for various situations, including fire, medical emergencies, and natural disasters.
- Regular emergency drills will be conducted to ensure that employees are prepared to respond quickly and safely in case of an emergency.
6. Workplace Environment
- We will maintain clean, organized, and hazard-free workspaces to reduce risks associated with slips, trips, and falls.
- Proper ergonomics and safe work practices will be implemented to minimize strain and injury.
- Adequate lighting, ventilation, and temperature control will be provided to ensure a comfortable and safe environment.
7. Occupational Health and Well-being
- Source Watches is committed to promoting the mental and physical well-being of all employees.
- We will offer programs and support services for stress management, mental health awareness, and overall employee wellness.
- Employees are encouraged to take breaks, stay hydrated, and maintain a work-life balance to prevent fatigue and promote health.
8. Continuous Improvement
- This Health and Safety Policy will be reviewed regularly to ensure its effectiveness and to make necessary updates in line with changes in legislation or the workplace environment.
- We will continuously monitor our health and safety performance, learn from incidents, and implement improvements to create a safer workplace.
Conclusion
Source Watches recognizes that a safe and healthy workplace is essential to the well-being of our employees and the success of the business. By adhering to this Health and Safety Policy, we can work together to create a workplace that fosters safety, minimizes risks, and promotes health for all.
Human trafficking Statement
Complaints Procedure for Source Watches Ltd
Health and Safety Policy Statement
Human trafficking is a severe and pervasive crime that continues to violate the fundamental rights of millions of individuals globally. Victims are often coerced, manipulated, or deceived into situations of exploitation, forced labor, and sexual abuse. This crime transcends borders, affecting men, women, and children across all walks of
Human trafficking is a severe and pervasive crime that continues to violate the fundamental rights of millions of individuals globally. Victims are often coerced, manipulated, or deceived into situations of exploitation, forced labor, and sexual abuse. This crime transcends borders, affecting men, women, and children across all walks of life. It is our collective responsibility to stand against human trafficking by raising awareness, supporting victims, and ensuring that traffickers face justice. Together, we can break the chains of exploitation and work towards a world where human dignity and freedom are upheld for all.
Source Watches Ltd is committed to upholding the highest standards of integrity and human rights in all aspects of our operations. We strongly condemn human trafficking in any form, recognizing it as a serious violation of human dignity and freedom. As part of our corporate responsibility, we are dedicated to preventing human trafficking within our supply chains, business practices, and community partnerships. We pledge to comply with all relevant laws and regulations, implement effective policies, and provide training to our employees and partners to identify and report any form of trafficking. We are committed to supporting and protecting victims of human trafficking and working collaboratively to eradicate this global crime. Our company will continue to actively contribute to efforts that promote the protection of human rights and ensure a safe, ethical, and transparent business environment."
Complaints Procedure for Source Watches Ltd
Complaints Procedure for Source Watches Ltd
Complaints Procedure for Source Watches Ltd
1. Introduction
At Source Watches Ltd, we are committed to providing exceptional products and services to our customers. However, we understand that there may be instances where issues, disputes, or complaints arise. This document outlines the procedure for escalating problems, resolving disputes, and addressing complaints to ensure fair
1. Introduction
At Source Watches Ltd, we are committed to providing exceptional products and services to our customers. However, we understand that there may be instances where issues, disputes, or complaints arise. This document outlines the procedure for escalating problems, resolving disputes, and addressing complaints to ensure fair and effective solutions for all parties involved.
2. Purpose
The purpose of this procedure is to provide a clear and transparent process for:
- Escalating issues or concerns.
- Resolving disputes in a timely and fair manner.
- Handling complaints efficiently and professionally.
3. Scope
This procedure applies to all customers, clients, and stakeholders of Source Watches Ltd, including both B2B and B2C interactions.
4. Problem Escalation Process
If a customer encounters a problem or issue with any product or service provided by Source Watches Ltd, the following escalation steps should be followed:
- Initial Contact (Step 1):
- The customer should first contact their account manager
- They will acknowledge the issue and attempt to resolve it within 48 hours.
- If the issue is resolved satisfactorily, the process will be concluded at this stage.
- Final Escalation to Executive Management (Step 4):
- If the issue remains unresolved, the customer may escalate to the Executive Management team for a final decision.
- Executive Management will review all documentation, investigate the issue in detail, and provide a final resolution or decision within 10 business days.
- If the matter remains unresolved after this stage, the customer will be advised on external options for dispute resolution, such as arbitration or legal action.
5. Dispute Resolution Procedure
In the event of a dispute, Source Watches Ltd aims to resolve the matter amicably through the following process:
- Negotiation:
- Both parties should make every effort to reach a resolution through open and respectful negotiation. This stage aims to resolve the dispute without involving third parties.
- Mediation:
- If direct negotiation does not lead to a resolution, both parties may agree to proceed to mediation. A neutral third-party mediator will assist in facilitating a fair and impartial resolution.
- Mediation services will be provided by an accredited external mediation organization, with costs shared equally between both parties unless agreed otherwise.
- Arbitration:
- If mediation does not result in a resolution, either party may choose to proceed with binding arbitration. The arbitration will be conducted under the rules of a recognized arbitration body, and the decision will be final and legally binding.
- The costs of arbitration will be borne by the parties involved unless otherwise determined by the arbitrator.
6. Complaints Procedure
Source Watches Ltd takes all complaints seriously and aims to address them promptly and professionally. Our complaints procedure is as follows:
- Filing a Complaint:
- Customers can submit a formal complaint via email, or telephone.
- Complaints should include the following information:
- Customer’s name and contact details.
- A clear description of the issue or complaint.
- Any supporting documentation (e.g., order number, product information, photos, etc.).
- Acknowledgment:
- All complaints will be acknowledged within 2 business days.
- Investigation:
- The complaint will be investigated by the Customer Support team or relevant department.
- The team will gather all relevant information, review the facts, and provide an initial response within 7 business days.
- Resolution:
- If the complaint is upheld, a solution will be proposed, including options for compensation, repair, or replacement, depending on the nature of the complaint.
- If the complaint is not upheld, the customer will be provided with a clear explanation and justification for the decision.
- Follow-Up:
- Following the resolution, the Customer Support team will follow up with the customer to ensure that the solution was satisfactory and that no further issues exist.
7. Confidentiality and Fairness
Source Watches Ltd ensures that all complaints, disputes, and escalations are handled with the utmost confidentiality and fairness. Information shared during this process will be kept private and used solely for the purpose of resolving the issue or dispute. We are committed to ensuring no customer is treated unfairly or discriminated against.
8. Conclusion
Source Watches Ltd strives to maintain high standards of service, and we value feedback from our customers. We are committed to resolving any issues or complaints promptly, fairly, and professionally. By following the above procedures, we ensure that every effort is made to reach a satisfactory resolution for both parties.
For any questions regarding this procedure or for assistance, please contact our Customer Support Team.
This procedure is reviewed annually to ensure its effectiveness and relevance to our customers and business practices.